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Price Promise

The babycity® price promise

At babycity®, we want to reward you for shopping with us. If you find the identical product (same brand, model, colour, and a new-boxed item) from a qualifying competitor, we’ll match the price*, AND you’ll earn bub club points which turn into rewards.

The competitor’s price must be current and they must have it in stock. Once our team has verified it meets our terms and conditions, we will gladly action the price promise.

*Terms and conditions apply: The price promise does not apply to:

  • Internet-only retailers who do not have a domain;
  • Competitor’s rain checks, quotes, or special orders;
  • Liquidation sales, clearance or warehouse outlets, manufacturers clearance, auction websites or private sellers;
  • Not to be used in conjunction with any other offer or discount, including employee discounts and Gold Card discounts;
  • babycity delivery charges apply as standard, where applicable;
  • For price matches where the goods are being dispatched from outside of New Zealand, we will match the retail price, plus any additional customs and duties charges;
  • Our price promise is offered totally at our discretion, and we have the right to refuse the match without disclosing the reason;
  • The product being matched must not be damaged or an ex display model, used, rebuilt or remanufactured;
  • Products purchased by someone not residing in New Zealand;
  • Items purchased for resale, professional or commercial use;
  • Our price promise does not include typographical errors


How do I request a price promise in store?

Simply ask our team to verify if it meets our terms and conditions, once it has been verified and authorised, the team will match the price for you during your transaction.

How do I request a price promise online?

Please email our web team at with the URL linking to the competitor’s offer, and the team can verify it, and process your transaction from there.

Our web orders email is manned Monday - Friday 8:30am - 5pm. For urgent weekend inquiries about a price promise, please ring your nearest store, the team can verify a price promise and process sales over the phone.