Terms & Conditions

Website Terms of Use issued by Baby City Retail Investments Limited.

The following terms and conditions govern the use of babycity® website including shopping and participation in promotions run by Baby City Retail Investments Limited.

Returns, Repairs, Replacements

We're with you on your parenting journey, so if you need to return an item, at our discretion, we will happily offer you a store credit or equivalent exchange, but please note:

  • you MUST provide proof of purchase, date and amount;
  • you MUST return the goods within 14 days of purchase, along with any promotional items included with the purchase;
  • the item must be re-saleable, eg ensure items are new, unused, unopened, in original packaging, unwashed and with labels intact;
  • clearance products are excluded;
  • please choose carefully as certain products like maternity / nursing bras, breast pumps and accessories, all toileting products, reusable and swim nappies; are excluded for hygiene reasons.

Product Warranty Policy

Any product may be returned if faulty, does not match its description, or is not fit for purpose. Whenever goods are faulty, arrive damaged, or fail this guarantee, at our option we will happily repair, replace or refund for a reasonable time after purchase and as appropriate.

All refunds will be processed via the same payment method as the initial transaction.

Purchasing from babycity.co.nz

babycity.co.nz gives customers convenient, quick, easy and secure shopping.

Products displayed on this site can be purchased using secure online Mastercard, Visa, American Express, Oxipay and Q Card transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

You will be asked to register as a member of the bubclub™. Apart from the many member benefits, including receiving emails containing special deals, your shopping address details will be filed saving you the effort of entering these details each time you checkout. If you do not wish to be contacted further, please un-tick the box agreeing to receive bubclub­™ offers via email. This means we will not contact you with promotional or informational communications, but we will still hold your details for shopping purposes. We may also contact you in direct reference to your order.

Purchasing online with Online EFTPOS

Online EFTPOS lets you pay for your online purchases straight from your smartphone, all you need is your mobile number and the participating banks app. Participating banks are ASB, The Co-operative Bank, Heartland and Westpac.

Purchasing online with Afterpay

Afterpay lets you pay for your purchases in 4 payments, every 2 weeks. There are no fees or interest for purchases up to $2000, when you pay on time and in full.

To be eligible to use Afterpay you need:

  1. A New Zealand credit card or debit card
  2. To be over 18 years of age
  3. A New Zealand residential address

Afterpay have a maximum spend of $2000 on purchases.
If you need more information around paying with Afterpay, please read more here or contact our customer care team on 0800 282 2582.

The funds for your first payment must be available on your chosen card at the time of checkout.
If you fail to make a payment, you'll be charged a late payment fee of $10, with a further $7 fee added 7 days later, if the payment is still unpaid.

Purchasing Online with Q Card

You can use your Q Card to make online purchases at babycity.co.nz* and receive at least 3 months no payments and no interest^. To use Q Card online simply select 'Credit Card' as your payment type when you check-out, enter your Q Card number, expiry date and CVV number. (Your CVV number is a 3 digit number displayed on the back on your Q Card).

What is Q Card?

Q Card is the ideal shopping partner, combining the benefits of a credit card with the added ability to access a range of interest-free deals at thousands of stores nationwide. To find out more about Q Card, or to apply online, please click here.

3 Months No Payments & No Interest

*No payments and no interest for 3 months (“Payment Holiday”) is available on standard purchases in-store and online Standard Interest Rate of 28.50% p.a. applies to outstanding balance at the end of standard Interest Free Period. Rates and fees correct as at date of publication, subject to change. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these Ts&Cs at any time without notice.

12 Months Interest Free Long Term Finance**

**12 months interest free is available on Long Term Finance (LTF) for in-store purchases only. Min spend $199. Lending criteria, $50 annual Account Fee, fees, Ts&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.50% p.a. applies to outstanding balance at the end of LTF Interest Free Period. Rates and fees subject to change. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these Ts&Cs at any time without notice.

Pricing

All prices are in New Zealand dollars (NZ$) and include GST (currently 15% goods and services tax). All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

babycity.co.nz prices and offers may vary from in-store prices due to website specific sales and promotions. These promotions and prices will only be available online and not in any babycity® Store. Sale prices are not to be used in conjunction with any other offer.

The babycity® Price Promise

At babycity®, you can be confident shopping with us. If you find the identical in-stock product (same brand, model, colour, in original packaging and new) elsewhere, then we'll match the price (including delivery), AND you'll earn bubclub points which turn inro rewards.

The other price MUST be current, and the product MUST be in stock. Once our team has verified it meets our terms and conditions, we will gladly action the price promise. Any price promise is at our discretion, and we have the right to refuse the match without disclosing the reason.

The price promise does not apply to:

  • offers by vendors outside of New Zealand;
  • rain checks, quotes, or special orders, liquidation sales, clearance or warehouse outlets, manufacturers clearance, auction websites or private sellers;
  • any other discount such as Gold Cards.

    Colours

    Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, babycity® cannot guarantee that your monitor’s display of any colour will be completely accurate.

    Use of babycity.co.nz by you

    Your right to use this website is personal to you. You may not authorise others to use this website and you are responsible for your own use of this website.

    You may not download, modify, transmit, or otherwise use any material from this website for public or commercial purposes.

    This website content, information and advice is free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.

    Other than connecting to babycity’s servers by HTTP requests using a web browser, you may not attempt to gain access to babycity’s servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using this website or otherwise.

    You agree not to disrupt, modify or interfere with this website or its associated software, hardware and servers in any way and you agree not to impede or interfere with others’ use of this website. You further agree not to alter or tamper with any information or materials on, or associated with, babycity® and/or this website.

    Copyright

    babycity®, bubclub™ and the ‘b’ device are registered trademarks of Baby City Retail Investments Limited. The copyright and other intellectual property rights in the material contained in this website are protected by Baby City Retail Investments Limited. Any reproduction or use of any of the contents of this website without the express written consent of Baby City Retail Investments Limited is prohibited.

    Content for Information Purposes Only

    While we have tried to ensure the content on this Site is current, accurate and complete, we do not guarantee such content will be current, accurate or complete when you access it. We only provide the content on, or accessed through this Site, for general information purposes only and on an "as is" basis. You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this Site.

    Without limiting the generality of the above, no content on or accessed through this Site should be treated as constituting, medical or professional advice and should not be relied on as such. Specialist medical or professional care and advice should always be sought for your particular circumstances from your medical or professional adviser.

    We may change the content described on this Site at any time without prior notice.

    Disclaimer

    This online service provides general information about babycity® and the products and services we offer. The information contained in this website has been prepared solely for the purpose of providing information about babycity® and the services and products we offer. babycity® reserves the right to change, delete or move any of the material on this website at any time without notice.

    babycity® shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

    Tell A Friend

    This feature allows you to email a friend a specific web page from babycity.co.nz that you think will be of interest to them. No personal information or details will be collected. No email addresses, names, page impressions etc

    Intellectual Property

    All intellectual property on this Site, including without limit, the text, graphics and copyright works is owned by us (or our relevant content supplier). We are the exclusive owner of all rights in the compilation, design and layout of this Site.

    Third Party Websites

    This Site contains links to third party websites. These websites have not been prepared by and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with third party websites this Site links to.

    Governing Law

    These terms of trade are governed by and interpreted according to the laws of New Zealand.

    In-store Laybys

    Layby payment options are not available for online purchases made at babycity.co.nz. If you have found an item/s on babycity.co.nz that you wish to layby, this payment option is available in all physical babycity® stores in New Zealand (excluding online only specials), please refer to the store locator to find your local babycity® store (please note; in-store and online specials may vary). layby terms and conditions are detailed below:

    babycity® In-store Layby Terms and Conditions

    1. Laybys are available as a payment option in any physical babycity® store
    2. A minimum 10% deposit of the full value of the goods is required
    3. A layby must have a minimum value of $20.00
    4. Laybys up to $300 are valid for six weeks
    5. Laybys $301-$500 are valid for eight weeks
    6. Laybys $500-$800 are valid for ten weeks
    7. Laybys $801+ are valid for thirteen weeks
    8. Overdue or cancelled laybys incur a 10% administration/stock fee which will be charged on any cancelled layby. The 10% administration/stock fee is calculated as 10% of the total original layby amount.

    babycity.co.nz requires full payment for products at the time of purchase.

    bubclub™

    The purpose of joining our babycity® bubclub is to offer you exclusive benefits, communications and a loyalty programme that works for you, on your parenting journey. In joining bubclub, you agree to the terms and conditions that can be found at www.babycity.co.nz or at any of our stores nationwide.

    The purpose of bubclub™ is to offer benefits and communication to you, our valued customer, which are not available to regular shoppers. In applying for a bubclub™ card, you agree to the terms and conditions that can be found at www.babycity.co.nz or on request at any of our stores nationwide.

    bubclub™ Terms & Conditions

    The purpose of the babycity® bubclub™ (“bubclub”) is to offer benefits to our regular customers that are not always available to other shoppers.

    In applying for a bubclub™, you agree to the following terms and conditions.

    General
    1. Membership is free
    2. A valid email address is required to join bubclub™
    3. The bubclub™ card is issued by and remains the property of babycity®. babycity® reserves the right, at any time without notice, to:
      1. terminate the scheme;
      2. decline to issue bubclub™ cards;
      3. amend or cancel discounts, qualifying levels, or rewards;
      4. on reasonable grounds, withdraw or cancel bubclub™, or bubclub™ points; and
      5. alter or amend the conditions of operation of the bubclub™ programme.
    4. Reasonable grounds include:
      1. any abuse or attempted abuse of the scheme;
      2. any use or attempted use of a bubclub™, or bubclub™ points in a manner which is contrary to these terms and conditions; and
      3. any reasonable suspicion of dishonesty on the part of a customer in connection with the scheme.
    5. All members of the bubclub™ programme must be residents of New Zealand.
    6. Members may be removed from the scheme at any time at the discretion of babycity®.
    7. bubclub™ is valid for use at all babycity® stores nationwide, including online.
    8. For special promotions other terms and conditions may apply. These will be detailed on our website.
    9. Reward points are not earned on any “yellow or green sticker” markdowns.
    10. Reward points are not earned on the purchase of gift cards.

    bubclub™ Rewards – Earning Points

    1. You must present your bubclub™ at point of purchase to receive bubclub™ specials. If you do not have your card on you at time of purchase, we will be able to include your points as long as we can identify you, and match you in our database.
    2. Your bubclub™ status is determined by your trailing 12 month points balance. The earning rate is $1 spent equals one point earned. Each status level makes you eligible for discounts on qualifying purchases and rewards as set out by babycity® from time to time. The earning rate can be altered at any time by babycity®. Reward points may not be earned on certain promotions - see specific promotions for terms and conditions.
    3. Rewards, and any rights they confer, cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these terms and conditions.
    4. Rewards may be deducted from your balance where a transaction is cancelled or a credit or a refund occurs.

    bubclub™ – Receiving Rewards

    1. Currently, rewards are earned for signing up to bubclub™, and special discount provisions based upon your qualifying status (Bronze, Silver, Gold).
    2. babycity® reserves the right to alter the redemption rate, rewards, cut-off dates or levels at any time.
    3. Any transactions older than 12 months will no longer count towards the points threshold for status.
    4. It is your responsibility to keep your contact details updated. We won’t be able to advise you of your rewards or changes in eligibility if we no longer have current contact details.

    Rewards Vouchers

    1. Rewards vouchers may be issued by babycity® from time to time and are personal and non-transferable.
    2. They can be used only once to purchase goods and services to the value of the amount shown on the face of the voucher when used in conjunction with a bubclub™.
    3. The voucher can be used at any babycity® store nationwide, and is not exchangeable for cash or gift cards.
    4. Please ensure you redeem your voucher:
      1. before the expiry date printed on the coupon as it will not be reissued once expired:
          1. 5% bubclub™ joining voucher is valid for 60 days from the date of issue;
          2. 5% vouchers for Mother’s Day, Father’s Day and Grandparent’s Day are valid for 30 days from the date of              issue; and
      2. in full, as no change will be given.

    babycity® is not liable for:

    1. Any delay in replacing a bubclub™
    2. Any loss, theft or damage to any rewards coupon/s in the course of post or delivery
    3. Any stolen, mislaid, lost, destroyed or damaged rewards coupon – they cannot be reissued or replaced
    4. The suspension and/or termination of the bubclub™ programme
    5. The consequences of your loss of any of your bubclub™ or personal information following access by an unauthorised party

    bubclub™ and your privacy

    babycity® collects and holds personal information in accordance with its obligations under the Privacy Act 1993. Your personal information is collected so that we can provide you with the benefits of bubclub™.

    babycity® may use your details from the application process, along with details on how you use bubclub™ and what you buy in our stores, to:

    1. Provide you any rewards coupons you may be entitled to;
    2. Understand customers’ shopping habits to improve service;
    3. If you consent we:
      1. will contact you with special offers, discounts and information about products and services (email or mobile phone txt) related to your shopping, that may be of interest to you and your family;
      2. may also contact you for research (by email or by telephone) related to your shopping.
         1. This information will be shared with companies working on our behalf (such as mailing companies), but                    information identifying an individual will not be passed on to a third party for their own use.
      1. You can opt into or out of receiving promotions at any time by updating your details on our website        www.babycity.co.nz. You will still be given your rewards coupon when you qualify.
      2. You have the right to access and correct personal information, and can do this online at www.babycity.co.nz. Your information will be held at Baby City Retail Investments Limited, 11 Glover Street, Ngauranga, Wellington.

    Gift Cards

    Gift cards are non-transferable and cannot be credited to an account. No change will be given. Remaining balances on the card can be used for future purchase before the expiry date. Valid 5 years from date of purchase. Gift cards should be treated like cash as lost, stolen or damaged cards will not be replaced or refunded. Subject to terms and conditions and any amendments as held current on babycity.co.nz

    Gift Registry

    1. All items listed on the website are expected to be available, but not guaranteed.
    2. Should gift items become unavailable, prior to their event date, babycity® will offer a substitute offer (approved by the registry creator).

    babycity’s Customer Feedback Gift Card Draw

    Entry Period: babycity’s customer feedback - gift card draw occurs monthly. Commencement date 22nd July 2021.

    Eligibility: All customers who have shopped at a babycity® store, or online at babycity.co.nz from the commencement date and fill in the feedback form, are eligible to enter. Staff members of babycity® are not eligible to enter.

    To Enter: To receive an entry into the monthly draw, participants must undertake the following:

    • Online entry: Purchase any item/s from babycity.co.nz from 1st February 2023. Fill in the feedback form at https://www.babycity.co.nz/customer-feedback.
    • In-store entry: Purchase any item/s from babycity.co.nz from 1st February 2023. Fill in the feedback form at https://www.babycity.co.nz/customer-feedback.

    Each feedback form submitted constitutes one entry into the draw. Only one feedback form per receipt can be submitted.

    Winner: There will be one winner drawn per month, at the end of the month, who will be selected at random. The winner will be contacted via email or phone number provided to confirm they have won the prize.

    In the event of the winner choosing not to accept a prize, babycity® will select another winner at our discretion.

    Reasonable efforts will be made to contact the winner. If the winner cannot be contacted and fails to respond within one week after initial contact from babycity® or are unable to comply with these terms and conditions, babycity® reserves the right to offer the prize to the next eligible entrant drawn at random.

    The prize is as stated and is not redeemable for cash, transferable and alternatives cannot be offered. Only the person who originally entered the promotion can be awarded the prize.

    Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeit of the prize.

    Prize: The winner will receive a babycity® gift card with the value of $100. This gift card cannot be redeemed for cash or credited to an account. The card need not be fully redeemed in one purchase but no change will be given. Remaining balances on the card can be used for future purchases before the expiry date. The card will be valid 5 years from the date of issue. The Gift card should be treated like cash as lost, stolen or damaged cards will not be replaced or refunded. This gift card will be mailed to the winner via a tracked courier package.

    Winner announcement: babycity® reserves the right to announce the name and location (town or city) of the winner.

    Competition Terms & Conditions of Entry

    Online competitions, the prize bundle will be shipped free of charge to a New Zealand address. In the event of an individual in-store competition the customer must be able to pick up the prize from the winning location, unless otherwise stated.

    In the event of the winner choosing not to accept a prize, babycity® will select another winner at our discretion.

    The prize is as stated and is not redeemable for cash, transferable and alternatives cannot be offered. Only the person who originally entered the promotion can be awarded the prize.

    A winner will be selected at random and contacted via email or phone to confirm they have won the prize.

    Reasonable efforts will be made to contact the winner. If the winner cannot be contacted and fails to respond within one week after initial contact from babycity® or are unable to comply with these terms and conditions, babycity® reserves the right to offer the prize to the next eligible entrant drawn at random.

    Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeit of the prize.

    babycity® is not responsible for prizes lost in transit.

    babycity® employees and their families are not eligible to be in to enter babycity® giveaways or competitions

    Winner announcement: babycity® reserves the right to announce the name and location (town or city) of the winner. By entering an in-store competition you give babycity® permission to capture a photo of you and your prize for marketing purposes including any feature online.

    Colouring Competition Terms & Conditions of Entry:

    Only one entry per entrant. Entrants must be aged 1-5 years old and have consent of their guardian. By entering the competition the artist gives babycity® permission to use their artwork for promotional purposes including any feature online. By submitting the colouring competition, guardians have read the terms and conditions. The winners will be selected by the babycity® store team and the winners will be contacted via details provided.