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Terms & Conditions

Website Terms of Use issued by Baby City Retail Investments Limited.

The following terms and conditions govern the use of babycity website including shopping and participation in promotions run by Baby City Retail Investments Limited.

Returns Policy

babycity provide quality brands and products to suit your lifestyle that are built to last. We want you to shop with confidence and ensure you’re fully satisfied with your purchase. If for any reason you have concerns please contact us by calling 0800 282 2582 or by emailing and we’ll be happy to help resolve the problem.

Faulty Returns

Whenever goods are faulty, damaged or in failure of guarantee we will repair, replace or refund as appropriate. For all faulty returns we require a valid proof of purchase to assess process the return request.

You can return a faulty item in-store at one of our 7 nationwide branches, or online by emailing Our helpful team will be more than happy to help find a resolution to your issue.

Change of Mind Returns

If you change your mind on a purchased product for any reason, we offer the following two options

  • Exchange of good/s to value there of
  • Credit note to the value of returned item/s., our team are more than happy to exchange the goods or issue a credit note to the value of the returned item.

Provided the following conditions are met:

  • The goods are returned within 14 days of delivery
  • The items are returned in their original condition – unused, unwashed condition with labels and packaging intact
  • A valid proof of purchase is provided

Unfortunately, due to hygiene reasons, we are unable to accept ‘change of mind’ returns on the following items so please choose carefully:

  • Potties
  • Toilet trainers
  • Breast pumps
  • Maternity and Nursing bras

We will accept change of mind on bottles, teats and soothers which are in sealed original packaging when returning; we will not accept the return of these items if the seal has been broken due to hygiene reasons.

Where you have changed your mind you can exchange your items in-store, or you can return it to our webstore, however the freight charges will be at the expense of the customer. Our team will email you as soon as your goods arrive.

In all returns, we do require proof of purchase, however if you are purchasing items with your Bub Club account, our team will be able to review previous purchases in store for you.

If you have any other questions regarding returns and exchanges, please give our customer care team a call on 0800 282 2582.

Purchasing from gives customers convenient, quick, easy and secure shopping.

Products displayed on this site can be purchased using secure online Mastercard, Visa, American Express, Oxipay and Q Card transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

You will be asked to register as a member of the Bub Club. Apart from the many member benefits, including receiving emails containing special deals, your shopping address details will be filed saving you the effort of entering these details each time you checkout. If you do not wish to be contacted further, please un-tick the box agreeing to receive Bub Club offers via email. This means we will not contact you with promotional or informational communications, but we will still hold your details for shopping purposes. We may also contact you in direct reference to your order.

Purchasing online with Humm

Humm lets you spread the cost of your purchases over 2.5* months instead of paying the whole lot upfront. You can choose to repay fortnightly in 5 slices or weekly in 10 once approved. There’s no fees or interest for purchases under $1000, if you pay it back in full and on time**.

In order to be eligible to use Humm you need to:

  • Be 18 years or older
  • Be a permanent resident of New Zealand
  • Have a valid email address and mobile number
  • Have a New Zealand driver's license or passport
  • Be permanently employed working at least 25 hours per week or receiving New Zealand Superannuation or Veterans pension
  • Not be undischarged bankrupt or have reasons to believe you may become insolvent

Humm have a maximum spend of $1,000 on purchases.

If you need more information around paying with Humm, please read more here or contact our customer care team on 0800 282 2582

* Lending Criteria, fees, terms, conditions, minimum amounts and exclusions apply. Credit provided by FlexiGroup (New Zealand) Limited NZBN 9429038167249.

** A $10 late payment fee will apply if payment is not made by the due date.

Purchasing online with Online EFTPOS

Online EFTPOS lets you pay for your online purchases straight from your smartphone, all you need is your mobile number and the participating banks app. Participating banks are ASB, The Co-operative Bank, Heartland and Westpac.

Purchasing online with Afterpay

Afterpay lets you pay for your purchases in 4 payments, every 2 weeks. There are no fees or interest for purchases up to $2000, when you pay on time and in full.

To be eligible to use Afterpay you need:

  1. A New Zealand credit card or debit card
  2. To be over 18 years of age
  3. A New Zealand residential address

Afterpay have a maximum spend of $2000 on purchases.
If you need more information around paying with Afterpay, please read more here or contact our customer care team on 0800 282 2582.

The funds for your first payment must be available on your chosen card at the time of checkout.
If you fail to make a payment, you'll be charged a late payment fee of $10, with a further $7 fee added 7 days later, if the payment is still unpaid.

Purchasing online with Q Card
You can now use your Q Card to make online purchases at* and receive at least 3 months no payments and no interest (Payment Holiday) on your purchase.

On promotional days (as advertised from time to time) you could get an extended Payment Holiday period. Click here for current offer terms and conditions.

To use Q Card online simply select 'Credit Card' as your payment type when you check-out, enter your Q Card number, expiry date and CVV number. (Your CVV number is a 3 digit number displayed on the back on your Q Card).

What is Q Card?
Q Card is the ideal shopping partner, combining the benefits of a credit card with the added ability to access a range of interest-free deals and payment holidays^ at thousands of stores nationwide.

To find out more about Q Card, or to apply online, please visit

* Purchases from will be on your Q EFTPOS Plan.

^ Information about Q Card: A minimum purchase amount may be required. Account fees may apply. Available on Flexi Payment, Fixed Instalment or EFTPOS Plans. For interest free only deals, monthly payments may be required throughout interest free period. Q Card Standard Interest Rate applies to any outstanding balance at end of payment holiday or interest free period. Q Card lending criteria, fees, terms and conditions apply.

All prices are in New Zealand dollars (NZ$) and include GST (currently 15% goods and services tax).
All prices are correct at time of publication; however we reserve the right to alter prices for any reason. prices and offers may vary from instore prices due to website specific sales and promotions. These promotions and prices will only be available online and not in any babycity Store. Sale prices are not to be used in conjunction with any other offer

The babycity Price Promise

At babycity, we want to reward you for shopping with us. If you find the identical product (same brand, model, colour, and a new-boxed item) from a qualifying competitor, we’ll match the price*, AND you’ll earn bub club points which turn into rewards.

The competitor’s price must be current and they must have it in stock. Once our team has verified it meets our terms and conditions, we will gladly action the price promise.

*Terms and conditions apply: The price promise does not apply to:

  • Internet-only retailers who do not have a domain;
  • Competitor’s rain checks, quotes, or special orders;
  • Liquidation sales, clearance or warehouse outlets, manufacturers clearance, auction websites or private sellers;
  • Not to be used in conjunction with any other offer or discount, including employee discounts and Gold Card discounts;
  • babycity delivery charges apply as standard, where applicable;
  • For price matches where the goods are being dispatched from outside of New Zealand, we will match the retail price, plus any additional customs and duties charges;
  • Our price promise is offered totally at our discretion, and we have the right to refuse the match without disclosing the reason;
  • The product being matched must not be damaged or an ex display model, used, rebuilt or remanufactured;
  • Products purchased by someone not residing in New Zealand;
  • Items purchased for resale, professional or commercial use;
  • Our price promise does not include typographical errors

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, Babycity cannot guarantee that your monitor’s display of any colour will be completely accurate.

Use of by you
Your right to use this website is personal to you. You may not authorize others to use this website and you are responsible for your own use of this website.

You may not download, modify, transmit, or otherwise use any material from this website for public or commercial purposes.

This website content, information and advice is free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.

Other than connecting to Babycity’ servers by HTTP requests using a web browser, you may not attempt to gain access to Babycity’ servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using this website or otherwise.

You agree not to disrupt, modify or interfere with this website or its associated software, hardware and servers in any way and you agree not to impede or interfere with others’ use of this website. You further agree not to alter or tamper with any information or materials on, or associated with, Babycity and/or this website.

babycity, Bubclub and the ‘b’ device are registered trademarks of Baby City Retail Investments Limited. The copyright and other intellectual property rights in the material contained in this website are protected by Baby City Retail Investments Limited. Any reproduction or use of any of the contents of this website without the express written consent of Baby City Retail Investments Limited is prohibited.

Content for Information Purposes Only
While we have tried to ensure the content on this Site is current, accurate and complete, we do not guarantee such content will be current, accurate or complete when you access it. We only provide the content on, or accessed through this Site, for general information purposes only and on an "as is" basis. You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this Site.

Without limiting the generality of the above, no content on or accessed through this Site should be treated as constituting, medical or professional advice and should not be relied on as such. Specialist medical or professional care and advice should always be sought for your particular circumstances from your medical or professional adviser.

We may change the content described on this Site at any time without prior notice.

This online service provides general information about Babycity and the products and services we offer. The information contained in this website has been prepared solely for the purpose of providing information about Babycity and the services and products we offer. Babycity reserves the right to change, delete or move any of the material on this website at any time without notice.

Babycity shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

Tell A Friend
This feature allows you to email a friend a specific web page from that you think will be of interest to them. No personal information or details will be collected. No email addresses, names, page impressions etc

Intellectual Property
All intellectual property on this Site, including without limit, the text, graphics and copyright works is owned by us (or our relevant content supplier). We are the exclusive owner of all rights in the compilation, design and layout of this Site.

Third Party Websites
This Site contains links to third party websites. These websites have not been prepared by and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with third party websites this Site links to.

Governing Law
These terms of trade are governed by and interpreted according to the laws of New Zealand.

Instore Lay-bys
Lay-by payment options are not available for online purchases made at If you have found an item/s on that you wish to Lay-By, this payment option is available in all physical Babycity stores in New Zealand (excluding on line only specials), please refer to the store locator to find your local Babycity store (please note; in-store and online specials may vary). Lay-by terms and conditions are detailed below:

babycity in Store Lay-by Terms and Conditions

  1. Lay-bys are available as a payment option in any physical Babycity store
  2. A minimum 10% deposit of the full value of the goods is required
  3. A lay-by must have a minimum value of $20.00
  4. Lay-bys up to $300 are valid for six weeks
  5. Lay-bys $301-$500 are valid for eight weeks
  6. Lay-Bys $500-$800 are valid for ten weeks
  7. Lay-bys $801+ are valid for thirteen weeks
  8. Overdue or cancelled Lay-bys incur a 10% administration/stock fee which will be charged on any cancelled Lay-by. The 10% administration/stock fee is calculated as 10% of the total original Lay-by amount. requires full payment for products at the time of purchase.


The purpose of joining our babycity® bubclub is to offer you exclusive benefits, communications and a loyalty programme that works for you, on your parenting journey. In joining bubclub, you agree to the terms and conditions that can be found at or at any of our stores nationwide.

The purpose of bubclub™ is to offer benefits and communication to you, our valued customer, which are not available to regular shoppers. In applying for a bubclub™ card, you agree to the terms and conditions that can be found at or on request at any of our stores nationwide.

bubclub™ Terms & Conditions

The purpose of the Babycity bubclub™ (“bubclub”) is to offer benefits to our regular customers that are not always available to other shoppers.

In applying for a bubclub™, you agree to the following terms and conditions.


  1. Membership is free.
  2. A valid email address is required to join bubclub™.
  3. The bubclub™ card is issued by and remains the property of Babycity. Babycity reserves the right, at any time without notice, to:
    1. terminate the scheme;
    2. decline to issue bubclub™ cards;
    3. amend or cancel discounts, qualifying levels, or rewards;
    4. on reasonable grounds, withdraw or cancel bubclub™, or bubclub™ points; and
    5. alter or amend the conditions of operation of the bubclub™ programme.
  4. Reasonable grounds include:
    1. any abuse or attempted abuse of the scheme;
    2. any use or attempted use of a bubclub™, or bubclub™ points in a manner which is contrary to these terms and conditions; and
    3. any reasonable suspicion of dishonesty on the part of a customer in connection with the scheme.
  5. All members of the bubclub™ programme must be residents of New Zealand.
  6. Members may be removed from the scheme at any time at the discretion of Babycity.
  7. bubclub™ is valid for use at all Babycity stores nationwide, including online.
  8. For special promotions other terms and conditions may apply. These will be detailed on our website.
  9. Reward points are not earned on any “yellow or green sticker” markdowns.
  10. Reward Points are not earned on the purchase of gift cards.

bubclub™ rewards – earning points

  1. You must present your bubclub™ at point of purchase to receive bubclub™ specials. If you do not have your card on you at time of purchase, we will be able to include your points as long as we can identify you, and match you in our database.
  2. Your bubclub™ status is determined by your trailing 12 month points balance. The earning rate is $1 spent equals one point earned. Each status level makes you eligible for discounts on qualifying purchases and rewards as set out by Babycity from time to time. The earning rate can be altered at any time by Babycity. Reward points may not be earned on certain promotions - see specific promotions for terms and conditions.
  3. Rewards, and any rights they confer, cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these terms and conditions.
  4. Rewards may be deducted from your balance where a transaction is cancelled or a credit or a refund occurs.

bubclub™ – receiving rewards

  1. Currently, rewards are earned for signing up to bubclub™, and special discount provisions based upon your qualifying status (Bronze, Silver, Gold.
  2. Babycity reserves the right to alter the redemption rate, rewards, cut-off dates or levels at any time.
  3. Any transactions older than 12 months will no longer count towards the points threshold for status.
  4. It is your responsibility to keep your contact details updated. We won’t be able to advise you of your rewards or changes in eligibility if we no longer have current contact details.

Rewards vouchers

  1. Rewards vouchers may be issued by Babycity from time to time and are personal and non-transferable.
  2. They can be used only once to purchase goods and services to the value of the amount shown on the face of the voucher when used in conjunction with a bubclub™.
  3. The voucher can be used at any Babycity store nationwide, and is not exchangeable for cash or gift cards.
  4. Please ensure you redeem your voucher:
  1. before the expiry date printed on the coupon as it will not be reissued once expired:
    1. 5% bubclub™ joining voucher is valid for 60 days from the date of issue;
    2. 5% vouchers for Mother’s Day, Father’s Day and Grandparent’s Day are valid for 30 days from the date of issue; and
  2. in full, as no change will be given.

Babycity is not liable for:

  1. Any delay in replacing a bubclub™.
  2. Any loss, theft or damage to any rewards coupon/s in the course of post or delivery.
  3. Any stolen, mislaid, lost, destroyed or damaged rewards coupon – they cannot be reissued or replaced.
  4. The suspension and/or termination of the bubclub™ programme.
  5. The consequences of your loss of any of your bubclub or personal information following access by an unauthorized party.

bubclub™ and your privacy

Babycity collects and holds personal information in accordance with its obligations under the Privacy Act 1993. Your personal information is collected so that we can provide you with the benefits of bubclub™.

Babycity may use your details from the application process, along with details on how you use bubclub™ and what you buy in our stores, to:

  1. Provide you any rewards coupons you may be entitled to;
  2. Understand customers’ shopping habits to improve service;
  3. If you consent we:
  1. will contact you with special offers, discounts and information about products and services (email or mobile phone txt) related to your shopping, that may be of interest to you and your family;
  2. may also contact you for research (by email or by telephone) related to your shopping.
  1. This information will be shared with companies working on our behalf (such as mailing companies), but information identifying an individual will not be passed on to a third party for their own use.
  1. You can opt into or out of receiving promotions at any time by updating your details on our website You will still be given your rewards coupon when you qualify.
  2. You have the right to access and correct personal information, and can do this online at Your information will be held at Baby City Retail Investments Limited, 11 Glover Street, Ngauranga, Wellington.

Gift cards are non-transferable and cannot be credited to an account. No change will be given. Remaining balances on the card can be used for future purchase before the expiry date. Valid 5 years from date of purchase. Gift Cards should be treated like cash as lost, stolen or damaged cards will not be replaced or refunded. Subject to terms and conditions and any amendments as held current on

Gift Registry

  1. All items listed on the website are expected to be available, but not guaranteed.
  2. Should gift items become unavailable, prior to their event date, babycity® will offer a substitute offer (approved by the registry creator).