Shop online and pick up in-store
We're excited to introduce our Click & Collect service, making your shopping experience with babycity® even more convenient!
Click & Collect is a complimentary service which allows you to skip the delivery fees and collect your order from your preferred babycity® store. Once your order is confirmed by the store as ready for pick-up, the collection time is at your convenience within 7 days.
FAQs
- Order pick up confirmation email
- Valid photo ID to match the order upon pick up
Pick up your Click & Collect from the check out counter at your nominated store.
Yes, family and friends can collect your order on your behalf. To ensure a smooth and secure pick up, we require you to arrange this prior to time of collection. The nominee will also require a copy of the order confirmation and valid ID to match the approved name for collection.
We hold Click & Collect orders for 7 days after you receive your "Ready for Collection" email.
If you do not collect your order within 7 days, we reserve the right to return your items to stock. Please note there may be a waiting period of 3-4 business days for reordering. If you require an extended pick up period please contact your nominated store to notify them.
To be eligible to place a Click & Collect order, all the items that you have added to your cart need to be available at your chosen store. If you are seeing an 'Out of Stock' message in the cart or 'Select Pickup' pop up window, one or more of your items are not available at your preferred store and the order is not eligible to be Click & Collected. Please remove these affected items to proceed.
Unfortunately, no changes can be made once your order has been processed online. However, you are welcome to exchange or process a credit in store upon collection.
Should you wish to cancel your Click & Collect order get in touch with your nominated store team, provide your order number and we will facilitate your request and arrange an exchange or store credit.
If you have any questions or require further assistance, feel free to reach out to us at 0800 BUB CLUB (282 2582) or weborders@babycity.co.nz.
