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Frequently Asked Questions

Frequently Asked Questions

Returns

How will I know when you have received my return?

One of our babycity Team will contact you via phone or email once your package arrives. We recommend sending this via track and trace so you can keep track of your item.

Is there a cost if I decide to return my item via mail?

If you decide to return your purchase to us via post or courier you will need to pay the postage costs. These will vary depending on the size of the item and your location. We’ll notify you via email as soon as we receive your return.

What do I do if I have received a faulty item?

babycity provide quality brands and products to suit your lifestyle that are built to last. We believe you will be fully satisfied with your product, however if you have any concerns please contact us by calling 0800 282 2582 or by emailing info@babycity.co.nz and we’ll be happy to help resolve the problem.


Hassle Free Returns

Whenever goods are faulty, damaged or in failure of guarantee we will repair, replace or refund as reasonable and appropriate with proof of purchase. Please get in touch with our team on 0800 282 2582, or simply pop into one of our 14 stores nationwide and our team would be more than happy to help resolve the issue.


In all returns, we do require proof of purchase, however if you are purchasing items with your Bub Club account, our team will be able to review previous purchases in store for you.


If you have any other questions regarding returns and exchanges, please give our team a call on 0800 282 2582.

What is your online returns policy?

babycity provide quality brands and products to suit your lifestyle that are built to last. We believe you will be fully satisfied with your product, however if you have any concerns please contact us by calling 0800 282 2582 or by emailing info@babycity.co.nz and we’ll be happy to help resolve the problem.


Hassle Free Returns
Whenever goods are faulty, damaged or in failure of guarantee we will repair, replace or refund as reasonable and appropriate with proof of purchase. Please get in touch with our team on 0800 282 2582, or simply pop into one of our 14 stores nationwide and our team would be more than happy to help resolve the issue.


Change of Mind
If you change your mind on a purchased product for any reason, our team are more than happy to replace the goods or issue a credit note to the value, providing it is within 30 days of purchase and they are returned in their original condition with proof of purchase.


Unfortunately, due to hygiene reasons, we are unable to accept ‘change of mind’ returns on potties, toilet trainers and breast pumps.


Where you have changed your mind you can either pop into your most convenient store, or you can return it to our webstore, however this would be at your cost. Our team will email you as soon as your goods arrive.


In all returns, we do require proof of purchase, however if you are purchasing items with your Bub Club account, our team will be able to review previous purchases in store for you.


If you have any other questions regarding returns and exchanges, please give our customer care team a call on 0800 282 2582.