Frequently Asked Questions
Can I track my delivery?
To track your delivery once you have received a confirmation email, please go to www.pbt.co.nz and enter your tracking reference. If your order does not arrive within this timeframe, please contact us at firstname.lastname@example.org
Please include your order number in any correspondence so we can help you quickly.
Do you deliver overseas?
We will gladly accept orders from overseas, but they must be shipped and for a New Zealand address. Babycity.co.nz will ship anywhere in New Zealand (excluding the Chatham Islands and PO Boxes).
How long will my order take to arrive?
Please allow 2-5 working days for delivery. During times of high order volume (such as during a One Day Sale) and public holidays this delivery period may take longer. This is subject to stock availability.
If your order does not arrive within this timeframe, please contact us at email@example.com Please include your order number in any correspondence so we can assist you quickly.
All orders are delivered by Peter Baker Transport Ltd. Once your order has been shipped, you will receive a confirmation email including a Track & Trace number for your package. To track your delivery please go to www.pbt.com and enter your tracking reference.
Please note, babycity does not deliver to P.O.Boxes, it must be a physical address.
What are your shipping rates?
FREE DELIVERY for any orders over $100 when delivered within New Zealand*
$5 freight charge applies for any orders under $100 (unless otherwise stated or as part of any promotion) when delivered within New Zealand*
*This excludes the Chatham Islands and PO Boxes.