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Shipping Policy

Shipping Policy

Babycity.co.nz will ship anywhere in New Zealand. We will gladly accept overseas orders, but they must be shipped to a New Zealand address.

Orders generally take 3-5 working days to be delivered, but they may take longer during periods where a high volume of orders are received, such as on a One Day Sale.

All orders will be delivered by Peter Baker Transport Ltd Once your order has been shipped, we will send you a confirmation email, including a Track & Trace number for your package. To track your delivery once we have advised you it has been sent, please go to www.pbt.com and enter your tracking reference.

Babycity does not deliver to a P.O.Box Number - it must be a physical address

If your order does not arrive within this timeframe, please contact us at info@babycity.co.nz For us to help you quickly, please include your order number in any correspondence.

Terms & Conditions:

General: All goods and services sold by us to you are sold on the terms of trade set out below. We may at any time vary these terms of trade. These terms of trade may not otherwise be varied unless agreed by us in writing. In these terms of trade, references to "we", "our" or "us" are references to Baby city and references to "you" and "your" are references to the customer.

Acceptance: You will be deemed to have read and accepted these terms of trade when you confirm an order for goods or services by clicking on the "SUBMIT" button or "I ACCEPT" button. Once your order has been accepted by us this will constitute a binding contract for the supply of the goods or services on these terms of trade.

Price and Payment: For all goods or services ordered by you, you must pay the price for the goods or services specified on our website at the time your order is accepted by us. All payments are to be made by credit card (we accept Mastercard, Visa and American Express).

We may contact you directly to confirm your credit card details.

All prices are in New Zealand dollars and are inclusive of GST (being tax levied in accordance with the Goods and Services Tax Act 1985 and includes tax levied in substitution for such tax) You will pay all other applicable taxes, import duties, levies or tariffs which may be payable (if any).

Freight and Handling: FREE DELIVERY for any orders over $100 when delivered within New Zealand*. We will gladly accept overseas orders, but they must be shipped to a New Zealand address.

$5 freight charge applies for any orders under $100 (unless otherwise stated or as part of any promotion) when delivered within New Zealand*

Please allow 3-5 working days for delivery. During times of high order volume and public holidays this delivery period may take longer. This is subject to stock availability.

*This excludes the Chatham Islands and PO Boxes.


Order and Delivery
: We will endeavour to deliver goods ordered from us within 3-5 working days from the date we receive and accept your order. This delivery period may be longer in times of high order volume, such as during a One Day Sale. This will be subject to stock availability.

The timing for delivery of services ordered from us will be as specified on our website or as agreed by us and you. We will not be liable for any delays in delivery of goods or services.

Property/Risk Property: Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.

Liability: Subject to the provisions of this clause, to the extent permitted by law:

- all warranties, representations and guarantees (whether express, implied or statutory) are excluded;

- we will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by you; and

- we limit our liability to the replacement, or replacement cost and the delivery cost, of the relevant goods at our option.

If you are not acquiring goods or services from us for business purposes, you may have rights and remedies under the New Zealand Consumer Guarantees Act 1993 in which case the above exclusions and limitations (and any other provisions in these terms of trade which limit or exclude the rights and remedies available to you) will not apply to the extent these are inconsistent with your rights and remedies under that Act. If you are acquiring goods or services from us for business purposes, the New Zealand Consumer Guarantees Act 1993 will not apply.