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Shipping Policy

Shipping Policy

babycity.co.nz will ship anywhere in New Zealand. We will gladly accept orders from overseas, but they must be shipped and for a New Zealand address.

Orders generally take 3-5 working days to be delivered, but they may take longer during periods where a high volume of orders are received.

All orders will be delivered by PBT. Once your order has been shipped, we will send you a confirmation email, including a Track & Trace number for your package. To track your delivery once we have advised you it has been sent, please go to www.pbt.com and enter your tracking reference.

babycity does not deliver to a P.O.Box Number - it must be a physical address.

If your order does not arrive within this timeframe, please contact us at info@babycity.co.nz

For us to help you quickly, please include your order number in any correspondence.


Terms & Conditions:
General: All goods and services sold by us to you are sold on the terms of use set out below. We may at any time vary these terms. These terms of use may not otherwise be varied unless agreed by us in writing.

Acceptance: You will be deemed to have read and accepted these terms of use when you confirm an order for goods or services by clicking on the "PLACE YOUR ORDER SECURELY" button. Once your order has been accepted by us this will constitute a binding contract for the supply of the goods or services on these terms of trade.

Price and Payment: For all goods or services ordered by you, you must pay the price for the goods or services specified on our website at the time your order is accepted by us. All payments are to be made by credit card (we accept Mastercard, Visa, American Express, Q MasterCard and Oxipay). We may contact you directly to confirm your credit card details.

All prices are in New Zealand dollars and are inclusive of GST (being tax levied in accordance with the Goods and Services Tax Act 1985 and includes tax levied in substitution for such tax).


Freight and Handling:

FREE DELIVERY for any orders over $100 when delivered within New Zealand*. We will gladly accept orders from overseas, but they must be shipped and for a New Zealand address.

$5 freight charge applies for any orders under $100 (unless otherwise stated or as part of any promotion) when delivered within New Zealand*

Please allow 3-5 working days for delivery. During times of high order volume and public holidays this delivery period may take longer. This is subject to stock availability.

*This excludes the Chatham Islands and PO Boxes.

Order and Delivery: We will endeavour to deliver goods ordered from us within 3-5 working days from the date we receive and accept your order. This delivery period may be longer in times of high order volume

Property/Risk Property: Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.