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Returns Policy

Returns Policy

Babycity provide quality brands and products to suit your lifestyle that are built to last. We believe you will be fully satisfied with your product, however if you have any concerns please contact us by calling 0800 282 2582 or by emailing info@babycity.co.nz and we’ll be happy to help resolve the problem.

Hassle Free Returns
Whenever goods are faulty, damaged or in failure of guarantee we will repair, replace or refund as reasonable and appropriate with proof of purchase. Please get in touch with our team on 0800 282 2582, or simply pop into one of our 7 stores nationwide and our team would be more than happy to help resolve the issue.

Change of Mind
If you change your mind on a purchased product for any reason, our team are more than happy to replace the goods or issue a credit note to the value, providing it is within 14 days of purchase and they are returned in their original condition with proof of purchase.

Unfortunately, due to hygiene reasons, we are unable to accept ‘change of mind’ returns on potties, toilet trainers and breast pumps.

Where you have changed your mind you can either pop into your most convenient store, or you can return it to our webstore, however this would be at your cost. Our team will email you as soon as your goods arrive.

In all returns, we do require proof of purchase, however if you are purchasing items with your Bub Club account, our team will be able to review previous purchases in store for you.

If you have any other questions regarding returns and exchanges, please give our customer care team a call on 0800 282 2582.