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An update from babycity about COVID-19 alert levels

Level 3 and Level 2 Essential Services

Our stores in level 3:

- Our Mt Wellington, Albany and Te Rapa stores will be able to take inquiries and orders via phone from 10:00 am - 3:00 pm Monday to Friday;

- They will be closed to in-store shoppers, and car seat installation and display model testing in cars are not able to be conducted at level 3;

- These stores will be able to arrange contactless pick up of phone orders by arrangement;

- We ask that customers continue to scan the QR code on our store windows and wear their mask when getting contactless pickup orders.

- Mt Wellington: (09) 573 6243

- Albany: (09) 415 2243

- Te Rapa: (07) 850 1243


Our online store:

- Our web order fulfillment center is fully operational and will be dispatching orders for safe, contactless home delivery, you can continue to place orders online

- Please anticipate a longer than usual wait for your order due to high demand (there may also be courier delays).


Our stores in level 2:

- Our stores in level 2 will be open for their usual trading hours

- Customers are required to record their visit with the COVID tracer app or manually sign-in on arrival. If manually signing in, you can put your details in the provided entry box for your information privacy

- Customers and our team are required to wear a mask in store. We reserve the right to refuse service of anyone who does not wear a mask without medical reasoning

- Due to Social distancing rules we are unable to conduct baby carrier fittings or a full carseat installation. However, we are able to provide advice and guide customer on installation

- We are able to demonstrate carseats using our instore installation seat

- We can place a carseat display into the vehicle to see if it fits (providing all safety procedures remain in place), but cannot install it under level 2

- If you are feeling unwell, we ask you to please stay at home. Our stores in level 2 are able to process sales via the phone, and can ship out purchases to you for safe, contactless delivery. To contact our stores in level 2, here are their contact details:

- Fraser Cove: (07) 579 5482

- Lower Hutt: (04) 589 5016

- Addington: (03) 348 5940


If you have any questions you are welcome to reach us via social media or our web contact form

Stay safe, and thank you for your patience

Team babycity.