Info on delivery delays and the COVID-19 traffic light system Learn more

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An update from babycity about online order timeframes and COVID-19 alert levels

Our online store - delay updates:

- Our web order fulfillment center is fully operational and currently processing higher than usual volumes of orders, please allow for additional processing time, you will be emailed with the tracking number once your order has been dispatched.

- We have been advised by our providers that there are significant delays within the New Zealand postal/courier services nationally due to the current Covid-19 guidelines and restrictions. Please allow for longer delivery times.

- Please note that all orders are now marked and delivered with Authority to Leave . At this time drivers will not require signatures from customers at drop off, this also applies to those who add delivery instructions.


babycity and the traffic light system:

All our stores in "Red" and "Orange" traffic light regions are open to customers and will be trading at their usual opening hours.

- We are not required to view vaccine passes for store entry, however, customers who wish to display their pass for our team are welcome to do so. This is subject to change based on government regulation;

- Mask wearing remains a requirement to enter our stores, and we kindly ask anyone with a mask exemption please be prepared to show this to our team should they ask to sight it;

- Contract tracing via the COVID scanner app or the physical register is still required in our stores;

- Where necessary our teams may have to limit the number of customers inside the store at one time to adhere to physical distancing requirements.


All our stores are able to process sales over the phone and can either arrange a time for a safe, contactless collection of phone orders, or can ship your order to your home (delivery fees may apply).

Our online store remains fully operational for safe, contactless delivery. Please note that due to ongoing shipping delays, order delivery timeframes are currently longer than usual.


To contact our teams:

- Mt Wellington: (09) 573 6243

- Albany: (09) 415 2243

- Fraser Cove: (07) 579 5482

- Te Rapa: (07) 850 1243

- Lower Hutt: (04) 589 5016

- Johnsonville: (04) 473 7216

- Addington: (03) 348 5940


If you have any questions you are welcome to reach us via social media or our web contact form

Stay safe, and thank you for your patience

Team babycity.