babycity provide quality brands and products to suit your lifestyle that are built to last. We want you to shop with confidence and ensure you're fully satisfied with your purchase. If for any reason you have concerns please contact us by calling 0800 282 2582 or by emailing info@babycity.co.nz and we'll be happy to help resolve the problem.

Faulty Returns
Whenever goods are faulty, damaged or in failure of guarantee we will repair, replace or refund as appropriate. For all faulty returns we require a valid proof of purchase to assess process the return request.

You can return a faulty item in-store at one of our 7 nationwide branches, or online by emailing info@babycity.co.nz. Our helpful team will be more than happy to help find a resolution to your issue.

Change of Mind Returns
If you change your mind on a purchased product for any reason, we offer the following two options
- Exchange of good/s to value there of
- Credit note to the value of returned item/s., our team are more than happy to exchange the goods or issue a credit note to the value of the returned item.

Provided the following conditions are met:
- The goods are returned within 14 days of delivery
- The items are returned in their original condition – unused, unwashed condition with labels and packaging intact
- A valid proof of purchase is provided

Unfortunately, due to hygiene reasons, we are unable to accept ‘change of mind’ returns on the following items so please choose carefully:
- Potties
- Toilet trainers
- Breast pumps
- Maternity and Nursing bras

We will accept change of mind on bottles, teats and soothers which are in sealed original packaging when returning; we will not accept the return of these items if the seal has been broken due to hygiene reasons.

Where you have changed your mind you can exchange your items in-store, or you can return it to our webstore, however the freight charges will be at the expense of the customer. Our team will email you as soon as your goods arrive.

In all returns, we do require proof of purchase, however if you are purchasing items with your Bub Club account, our team will be able to review previous purchases in store for you.
If you have any other questions regarding returns and exchanges, please give our customer care team a call on 0800 282 2582.

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