Frequently Asked Questions
How long are credit vouchers valid for?
Credit vouchers are valid for 12 months from the date of issue.
How long are my Bub Club points valid for?
Points balances are valid over a rolling 12 months.
How long are rewards vouchers valid for?
When printed from our point of sale your rewards voucher is valid for 3 months from the date of issue.
How will I get Bub Club points allocated to my account?
Over the next few months, we are working on exciting new changes at babycity.co.nz to improve our service to you.
While we are completing these changes, Bub Club members can simply enter their Bub Club card number at checkout, or use the same contact number or email address that you joined up with. Your Bub Club points will be automatically allocated to your account within 3 business days after your order has been dispatched.
If you want to join Bub Club, please visit any of our stores, or call us on 0800 BUB CLUB (0800 282 2582) and we can do this for you.
I have lost my card, how do I get a new one?
New cards can be obtained from any of our stores throughout New Zealand. One of the members of our retail team will happily link a new or additional card to your loyalty account.
What do I earn loyalty points from, are there any times where I do not earn loyalty points?
Every $40 spend per transaction qualifies you for 15 loyalty reward points. You will receive one $20 reward coupon when your combined purchases reach 200 points. The only items excluded from earning loyalty points are clearance lines (yellow or green stickers), spare parts for hardware, and gift card sales.
In-store laybys and price matches do earn loyalty points.