|Tier & Points to Qualify||Rewards|
0 - 1499 points
1500 - 2999 points
3000 - 4999 points
5000 + points
With your current bubclub™ status, you may encounter a product on promotion that offers more than what your tier does. Our website and instore operating system will automatically apply the best value price for you.
Being a bubclub™ member, you will also enjoy VIP promotions that may include 'doubling your points' on advertised products. These are usually for a limited time only, so do keep your eyes peeled in your email inbox for these special events.
Does my existing bubclub™ points transfer to this new loyalty program?
Yes. The $ amount you have spent in the last rolling 12 months,will automatically transfer into the $1 = 1 point formula. You will not need to do anything - we will just notify you when this happens.
What if I haven't purchased anything in the last 24 months?
How do I know when I reach a special tier?
You will receive an email notification, or our team will let you know in store. If an email doesn't come through, please check your spam inbox.
How do I receive and use my 5% off gift voucher for joining bubclub™?
If signing up instore, the 5% gift voucher will automatically be applied to your first purchase. This voucher applies to full price items only.
If signing up online, this gift voucher will be sent to your email address provided, and can be used in store and online, valid for 60 days. Happy shopping!
How do I receive and use my 5% gift voucher for Mother's Day, Father's Day and Grandparents Day?
This gift voucher will be sent to your email address provided, and can be used in store and online, valid for 30 days. This voucher applies to full price items only. Happy shopping!
How do I receive and use my 5% off gift voucher for my child's birthday?
Simply sign in or create an account online, and in My Account, update your child's birthday. If you have multiple children, please enter their birthdates individually. This gift voucher will be sent to your email address provided on your child's birthday, and can be used in store and online, valid for 30 days. This voucher applies to full price items only.
How do I shop with my special tier online?
Simply log into your bub club account online to shop.
How do I shop with my special tier in store?
At checkout, our team will ask you for your bubclub™ information to ensure your points are being added. They will ask for your email address, name and/or phone number to find you in our operating system. Alternatively if you have a new bubclub™ card, you can scan it at the counter upon purchase (this applies to new cards issued from September 2021).
Does my existing bubclub™ card still work instore?
Your bubclub™ card from prior to September 2021 will no longer be scannable in our new system, but not to worry - your account will still exist and our team can find it using your name, email address or phone number on our operating system. If you wish to receive a new bubclub™ card linked to your account, our team can issue you an updated card - just contact us to let us know here.
How do I contact babycity® if I have a question about my bubclub™ account?
You can contact our friendly team directly on 0800 BUB CLUB (0800 282 2582) Monday - Friday 8:30am - 4:30pm. Outside of these hours, please email info@bubclub™.co.nz with the subject line 'bubclub™ points'.
I think I may have more than one account, how do I merge these?
Please contact babycity® with your name, phone number, email addresses you may have provided OR simply the bubclub™ card number associated with your accounts; and we can merge any duplicate accounts found.
How long does my special tier last for?
To maintain your special tier, simply keep within the spend tier inside of the 12 month period. The more you spend, the more you are rewarded. bubclub™ points are valid for 12 months rolling.
How can I check my points balance?
You can sign in online to view your points balance, or see your latest balance on your receipt from in store.
How do I update my bubclub™ account information?
Simply sign in to your account online, and fill out your updated or missing information. Our team can do this for you as well, so please ask our friendly team instore to update your details at your next babycity® visit.
If there is a product recall on something I have purchased, will I be notified?
Yes, if you have purchased an item with your bubclub™ account and it has a recall, you will be notified via email immediately if this affects you, along with further information on actions.