Returns Policy

We are committed to exchanging your goods within 14 days, with proof of purchase, providing the goods are in original condition.We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If a customer is unable to return goods to a Babycity Store, any freight charges are to be met by the customer.

Whilst all care is taken in the display of item colour from time to time, and dependant on users technology, colours may vary slightly. If the item you receive from your online order does not match the colour expected please feel free to return or exchange the item at any of our stores with proof of purchase.  

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Please contact info@babycity.co.nz for any further questions you may have.

All Liability Excluded

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this Site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.

We will take action, within a reasonable time, to correct any error or inaccuracy which is brought to our attention.

  •     mountain buggy            Phil and Teds               Chicco          Milano       Touch Wood        Ergobaby                  
  •   Quinny                       Dr Browns              Baby Bjorn              Dream Baby         Silly Billyz Logo                Playgro
  •   britax                Lamaze           Watties Baby Basics            Baby Jogger            Ecosprout                   Living Textiles
  •   Alex          Nuk            Angelcare               Tommee Tippee                    Nuby                Mam            
  •    Mustela          Safe T Sleep          Medela Logo             Gaia             Safe-n-Sound        Mothers Choice      eco spout
  •     Little Bon Bon                 Munchkin                            Lolli Living                 Safety 1st                Skip Hop Logo
  • Infa-Secure Logo        Philips Avent        Maxi-Cosi       babybow        Protect A Bed