BubClub
Baby City offer a Loyalty program for its customers (BubClub) offering the opportunity to earn points that turn into coupons when the target points are reached.
Log into the website https://www.babycity.co.nz/customer/account/login/ and sign in using your login and password details.
At the bottom of the accounts page is the Loyalty point’s link. Click the link 'Register your BubClub card online to view your loyalty points'.
Enter your phone number; this must be the same number that you have used for you in store profile. It should include your area code and number without brackets (ie (03) 312 3456 is entered 033123456).
Enter your card number; this should be entered as without spaces (ie 2 002001 192003 is entered 2002001192003).
Then submit the completed data
Computers match data so your online details (name and contact phone number) must match the data held in the loyalty system. If you cannot remember this information email what information you have to enquiries@babycity.co.nz and we will assist
This information is available in store through our current point of sale. Simply ask one of our retail team to check the balance for you.
If however you would like to review the balance online then you can create a link to your card from your online profile.
If you would like a card they are available in any of our stores throughout New Zealand. The retail team will happily link a card to your profile when you are in the store.
Loyalty points are earned for every $40 spent you earn 15 points. The only items excluded are clearnace lines (yellow or green stickers), spare parts for hardware, gift card sales and laybys.
New cards can be obtained from any of our stores throughout New Zealand. One of the members of our retail team will happily link a new or additional card to your loyalty account.
Your contact details can be updated the next time you are in one of our stores. You can change your address, phone number and email address. One of our retail team will happily assist with this. You can also update this in your online profile by logging into our website.
The in store set up is the first part of the loyalty process. To view your account online you must set up an online account. Given security protocols this is not done for you, it is something you will need to do yourself as it requires you to complete details that are relevant for you as well as the set up of a password.
Log In Problems
Having problems logging in?
If you have set up a user name in the past and have forgotten your password you can click the 'forgotton password' link and the site will generate a new one for you.
If you are on our mailing list you will from time to time receive emails. This does not mean that we have set up an online account for you. With a number of security protocols to go through this is something you must do yourself.
The site will match your email address when creating the account and move you from the mailing list to the account profile. It will not duplicate an account.
When you create the link to your store account in the online profile the we manually link them so all transactions are held on the one account. If you do not link the accounts then you will have 2 accounts. If you believe this might be the case for you please email us via the contact us page with your card number and we will remedy this for you.
Online Orders
Whilst all care is taken to provide accurate stock numbers to BabyCity.co.nz, from time to time we may be unable to supply an item (s) that may have been ordered.
We work on a 3-5 working days delivery window as this allows us to locate any items in our Branch network and not currently held in our Distribution Centre.
Our Distribution team make all attempts to locate the items ordered if they are not in our Distribution Centre. They will communicate directly with you should this be the case and may part ship your order, and raise a credit for the items not supplied.
Any items placed in your cart when you are logged in will remain in your cart. Product availability is currently 59 minutes so this will reserve the items ordered for that length of time. If you complete the order after this time some of the items may not be available.
For security reasons we do not retain credit card numbers. If you make an eror and the payment is declined then the order is automatically cancelled. You will not be able to refress the order until the following day.
When you process your order on the payments page the page will confirm your order. You will also receive and email confirmation from Postie that we have received your order. If you do not receive the order please check your 'junk mail' folder just in case. If you still have not received and email please contact us at info@postie.co.nz
