Bub Club
Babycity offer a Loyalty program for its customers (Bub Club) offering the opportunity to earn points that turn into coupons when the target points are reached.
Log into the website https://www.babycity.co.nz/customer/account/login/ and sign in using your login and password details.
At the bottom of the accounts page is the Loyalty Points section. Click the 'Register your Bub Club card online to view your loyalty points' link.
Enter your phone number. This must be the same number that you have used for your in store profile. It should include your area code and number without brackets (ie (03) 312 3456 is entered 033123456).
Enter your card number; this should be entered as without spaces (ie 2 002001 192003 is entered 2002001192003).
Then submit the completed information.
The card and phone number you enter must match the information we hold for you in our loyalty system. If you cannot remember this information email us at info@babycity.co.nz and we will assist.
You can check your points balance whenever you are instore - simply ask one of our retail team to check the balance for you.
Alternatively, you can check your points balance online by linking your Bub Club card to your online profile.
Cards are available in any of our stores throughout New Zealand. The retail team will happily link a card to your profile when you are in the store.
For every $40 spent you earn 15 loyalty points. The only items excluded from earning loyalty points are clearance lines (yellow or green stickers), spare parts for hardware, gift card sales and laybys.
New cards can be obtained from any of our stores throughout New Zealand. One of the members of our retail team will happily link a new or additional card to your loyalty account.
Your contact details can be updated the next time you are in one of our stores. You can change your address, phone number and email address. One of our retail team will happily assist with this. You can also update this in your online profile by logging into our website.
The in store set up is the first part of the loyalty process. To view your account online you must set up an online account. Given security protocols this is not done for you, it is something you will need to do yourself as it requires you to complete details that are relevant for you as well as the set up of a password.
Log In Problems
Having problems logging in?
If you have set up a user name in the past and have forgotten your password you can click the 'forgotton password' link and the site will generate a new one for you.
If you are on our mailing list you will from time to time receive emails. This does not mean that we have set up an online account for you. With a number of security protocols to go through this is something you must do yourself.
The site will match your email address when creating the account and move you from the mailing list to the account profile. It will not duplicate an account.
When you create the link to your store account in the online profile the we manually link them so all transactions are held on the one account. If you do not link the accounts then you will have 2 accounts. If you believe this might be the case for you please email us via the contact us page with your card number and we will remedy this for you.
Online Orders
Whilst all care is taken to provide accurate stock numbers to BabyCity.co.nz, from time to time we may be unable to supply an item (s) that may have been ordered.
Please allow 3-5 working days for delivery. Once you order has been dispatched you will receive a shipping confirmation email from us. This email will contain a Track and Trace number allowing you to track your order to your door.
If an item you ordered is no longer avaialble we make all attempts to locate the item from one of our stores nationwide. If we are unable to source the missing item we'll communicate directly with you to let you know that we'll send part of your order and refund you for any items not supplied.
Any items placed in your cart when you are logged in will remain in your cart for 59 minutes, reserving the items while you complete the transaction. If you complete the order after this time some of the items may not be available.
For security reasons we do not retain credit card numbers. If you make an error and the payment is declined then the order is automatically cancelled. You will not be able to refresh the order until the following day.
When you process your order on the payments page the page will confirm your order. You will also receive and email confirmation from Postie that we have received your order. If you do not receive the order please check your 'junk mail' folder just in case. If you still have not received and email please contact us at info@babycity.co.nz
If you’re unhappy with your purchase for any reason we will happily exchange or return the item, providing it is in its original condition with tags attached and is accompanied by proof of purchase. You may return or exchange the item in any of our stores nationwide within 14 days of receiving your order. We also accept returns via mail, please email us at info@babycity.co.nz to arrange a return.
If you decide to return your purchase to us via post or courier you will need to pay the postage costs. These will vary depending on the size of the item and your location. We’ll notify you via email as soon as we receive your return.
If you change you mind about a purchase for any reason we will happily refund you the purchase price of the item, excluding the shipping costs. However, if we make a mistake and the item you receive is not what you ordered, or you receive a faulty item, then we’ll refund you the shipping costs as well. If this is the case please contact us at info@babycity.co.nz and we’ll get it sorted for you.
If an item is sold out or not currently available online it will say ‘In Store Only’. If you wish to purchase one of these items please phone your nearest store and they will check whether they have it in stock. They may also be able to organize a transfer for a small fee if they don’t have the item. Details for all our stores can be found here www.babycity.co.nz/locations.
